Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.

• All merchandise is guaranteed for 15 DAYS from original date of purchase.
• Some of our merchandise is guaranteed with a manufacturers warranty which may be longer than 15 days.
• We agree, at our option to repair or replace any defective merchandise during the 15 day warranty period.
• Items showing signs of misuse, abuse or commercial use are not returnable.
• No returns for any reason will be accepted after 15 days, no exceptions.
• Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired.
• Defective products returned to us missing accessories or original packaging will be replaced or repaired as received.
• A 20% Restocking fee will apply on non-defective returns if a Company Credit is requested (Sorry No Cash Refunds).
• Items returned with missing parts will be charged an additional 20% re-manufacturing fee plus the cost of the missing parts.
• Special orders or closeout items are not returnable.
• Color copiers, printers, fax machines and ink or toner cartridges are not returnable.
• Shipping charges are not refundable under any circumstance.
• The returned item should include a note explaining the problem & the appropriate ' return shipping address'.
• Please allow 1-2 weeks for processing.
• You will receive an email from our returns department informing you of your company credit after it has been applied to your account.
• No returns sent COD will be accepted. Returns must be sent pre-paid.
• Refused orders will incur a 20% restocking fee and shipping charges will not be refunded.
• Once processed, orders cannot be cancelled.
• Items by: Panasonic, JVC, Sony, Sharp, Sanyo, Toshiba, General Electric, Monogram and Fridgidaire are covered under manufacturers warranty and are not eligible for return. Customer needs to contact the manufacturer directly in cases of defective merchandise.
• We reserve the right to refuse any return for any reason.
• IMPORTANT: All returns must go through our online Return Authorization process. To get an RA number email us at returns@1stqualityonlinemerchant.com with your order number and a description of the problem. We will send you an RA number which will need to be printed clearly on the outside of the package being returned. Any returned package that does not have an RA number will be returned to sender. You will also be given a return address for the product. Do Not send product to the Brandon, Florida Location, it will be refused.  

SHIPPING CHARGES

Continental U.S. destinations:
Shipping charges will be calculated during the Ordering process and can be reviewed before final submission of your order. Orders are shipped UPS ground and usually delivered in 4-7 business days. Customers requesting faster shipping methods assume the responsibility for all cost and risks associated with special shipping instructions as we cannot guarantee delivery dates. We currently do not ship to APO addresses or Hawaii, Alaska or Puerto Rico.

International Orders:
We do not ship outside of the continental US.